Your Satisfaction Is Guaranteed!
At Cannabiva we pride ourselves on customer satisfaction and great service.
We want to ensure that you’re happy with your experience.
This is why we offer a 90-Day, No Questions Asked Satisfaction Guarantee.
By using Cannabiva.com and the Biva Nutrition, LLC. company website, you consent to the cancellation, return, and refund policies described below.
90 Day Satisfaction Guarantee
We want you to be happy with your purchase! If you are not satisfied for any reason you can return your item for a full refund. Just make sure to contact us within 90 days of your original purchase date.
We’ll guide you through the returns process (and we’ll be sure to keep it quick and easy!)
A refund claim request through our 90-Day Return Policy is limited to the purchase of a single item (e.g. tincture bottle, capsule bottle, or other single container).
Refunds can only be claimed once per customer/once per household in any one year period.
The purchase price of a single returned item or refund claim cannot exceed $350 in any one year period.
Cannabiva.com and Biva Nutrition, LLC. are not responsible for refunding shipping or freight fees for orders that were shipped with upgraded shipping services such as Priority Mail, Second Day Delivery, Overnight Express shipping or other paid shipping services.
Cannabiva.com and Biva Nutrition, LLC are not responsible for return shipping costs or packaging unless you’ve received a product or item as the result of a mistake caused by our company.
We make every effort to process, ship and deliver your selected items to your destination country. Due to varying laws and regulations outside of the United States Cannabiva.com and Biva Nutrition, LLC. are not responsible for packages that may be lost, seized or destroyed when shipped to your destination country.
When purchasing items from Cannabiva.com and Biva Nutrition, LLC. it is the responsibility of the purchasing party to ensure that your selected products can be delivered to your country in accordance with local regulations, laws and provisions.
Refunds and/or replacement of a lost, seized or destroyed package will be addressed on a case-by-case basis.
Cannabiva.com and Biva Nutrition, LLC. do not offer any guarantee that your package will be delivered to your country and you accept full responsibility, financial or otherwise, for items you request to be shipped outside of the United States of America.
Cancelling Your Order
Our order fulfillment team processes and ships orders throughout the day.
Please contact us about cancelling your order within one hour of it being placed.
If your order is in “processing” status we may still be able to place a hold on your order and cancel your shipment. If your order is able to be cancelled our customer support representatives will process a refund or replace your order with your preferred item(s) as you require.
If your package has already been shipped, you can still return it to us when it arrives. For orders shipped via the US Postal Service please write “Return to Sender” on the package and it will be returned to us.
In the instance of an order cancellation after the item(s) have already been shipped, your refund will be processed once your returned package is received by our order fulfillment team.
How to Request a Refund
We’ve made the returns process simple and stress-free. Please contact us if you’d like to return an item and we’ll provide you with instructions within one business day.
Effective as of November 1, 2020