Get In Touch With Us!
Please use the form below to contact our support team. We'll respond to your inquiry within one (1) business day.
You can access your account via the login page.
Please enter your email address or the username that was sent to you at the time your purchase was completed.
A password was also included in this initial email.
If you are unable to locate your password, you can reset your password and have a new one emailed to you by visiting the Forgot Password Page.
Our order fulfillment team will process and ship your package within one (1) business day.
Express and 2nd Day Air packages are shipped the same day if your order is received by 12:00PM Pacific Time.
Your package will be shipped with the shipping service you selected at the time of checkout.
Please visit our Shipping Information Page for delivery estimates for each shipping service method.
You will receive an email confirmation as soon as your order has been processed and shipped. This email will contain a tracking number from the specific carrier used to ship your package.
Please login to your account to view your order and tracking information.
Once logged in, visit the My Orders Page to view tracking information for your specific order.
To track your package with the US Postal Service (USPS) please visit their website at www.usps.com.
To track your package with UPS please visit their website at www.UPS.com.
If you are unable to find your tracking information or the status of your package please use our contact form to get in touch and we'll be happy to assist you.
Our support team will be happy to assist you with tracking your package.
If you have checked your tracking information and your package shows that is has been delivered, but you have not received it please following the guidelines below before contacting us:
- Check with members of your household or neighbors who may have picked up your package when you were not available.
- If you live in a complex with central mail delivery, please check with your front desk.
- Check to see if the US Postal Service or UPS left a notice indicating that they attempted to deliver your package but were unable to do so.
- Check to see if the delivery carrier may have left your package in an area of your home that is out of plain view.
If you have checked all available avenues and are still unable to locate your package please use the contact form above to get in touch with us.
Our support team will assist you with getting a replacement package processed at no additional charge if it has been lost in the mail.
Our order fulfillment team will process your order quickly.
If you have just placed your order and need to cancel or change the items you've ordered, please get in touch with us right away using the contact form above.
We must receive your order cancellation within one (1) hour of your order being placed.
- If you require a cancellation our customer service team will process an immediate refund to your account once your order has been successfully cancelled.
- If you require items to be changed or replaced on your order please let us know using the contact form above.
If your order has already shipped, not to worry. Please send us a message and we'll provide you with some simple instructions for returning your unopened package when it arrives.
Once received back in our offices we will process a refund of your purchase price.
Our monthly subscription plans make it easy and convenient to ensure that you never run out of your preferred Cannabiva product.
If you would like to de-activate your monthly subscription please login to your account.
Once logged in, visit the My Subscriptions Page.
You'll be able to review, manage and cancel your subscription from this page.
If you run into any problems cancelling your subscription please get in touch with us using the contact form above.
We want to make sure you are happy with your purchase.
If you find that you've ordered the wrong product, please get in touch with us and we'll be happy to assist you with a replacement.
We understand that sometimes things don't go as planned.
Our 60-Day Guarantee ensures that you will be satisfied with us no matter what!
Please get in touch with us using the contact form above and we'll be happy to assist you.
We want to make sure you are satisfied with your purchase and that's why we offer a risk-free 60-Day Satisfaction Guarantee.
In short, if you order a Cannabiva product we back it 100% for quality, potency and satisfaction.
Please get in touch with us using the contact form above and we'll do our best to ensure the process is simple and stress-free!
Our mailing address is:
Biva Nutrition, LLC.
297 Kingsbury Grade, Suite 1183
Lake Tahoe (Stateline), NV 89449
If you are returning a package to us please contact us first for specific return instructions.
Our phone number is 888-200-1334
For customer support we encourage you to contact us online for the fastest response to your inquiry.
You can use our Live Chat service when available or utilize the contact form above and we'll get back in touch with you within one (1) business day.