Get In Touch With Us!

Please use the form below to contact our support team. We'll respond to your inquiry within one business day.

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For answers to common questions about our products, usage guidelines, safety and side effects, lab tests, and other product specific information please visit our CBD Learning Center

It's so easy to access your Cannabiva CBD Account!

Check your inbox for the very first email we sent you. It will include the account password you need to get logged in to your Cannabiva CBD Account.

Can't find the email or need to change your password? Visit the Forgot My Password Page to reset your password right now.

Visit the login page to use your email address and password to gain access to your Cannabiva CBD Account.

Use the contact form to let us know if you're still having trouble accessing your Cannabiva CBD Account page. We'll help you get logged in ASAP.

We aim to ship your order the same business day when you purchase before 12:00 PM PST Monday thru Saturday.

Orders received on Sundays or holidays will ship the next business day.

We'll make sure to mail your package using your preferred shipping method selected at checkout. 

Visit our Shipping Information Page to get delivery estimates for each shipping service method we offer.

We'll send you an email confirmation with your tracking details as soon as your order has been processed and shipped. Click the tracking link in your confirmation email to review your order tracking details.

Visit the My Orders Page to view tracking information for current and past shipments (you may need to log in to your Cannabiva CBD Account).

Need help finding your tracking information?

Use the contact form to enter your details. We'll get you the latest tracking updates for your shipment.

Our support team will be happy to assist you with tracking your package. 

First, please login to your account and check the status of your package by visit the My Orders Page. You'll be able to view tracking information for your order on this page. 

If you have checked your tracking information and your package shows that is has been delivered, but you have not received it please following the guidelines below before contacting us:

  • Check with members of your household or neighbors who may have picked up your package when you were not available. 
  • If you live in a complex with central mail delivery, please check with your front desk. 
  • Check to see if the US Postal Service or UPS left a notice indicating that they attempted to deliver your package but were unable to do so. 
  • Check to see if the delivery carrier may have left your package in an area of your home that is out of plain view. 

If you have checked all available avenues and are still unable to locate your package please use the contact form above to get in touch with us.

Our support team will assist you with getting a replacement package processed at no additional charge if it has been lost in the mail. 

Your order will be processed and shipped soon after we receive it, so please make sure to act fast if you need to cancel it or make changes.

We cannot cancel an order that has already been shipped and scanned into the delivery carrier tracking system. But don't worry — it's easy to return your shipment once it arrives if you do not wish to keep it.

Use the contact form to send your order cancellation request to us within one hour of placing your order. We'll do our best to stop the shipment and issue a refund for your canceled order as soon as we can!

The Cannabiva CBD Wellness Plan is a subscription-based CBD delivery service that sends you automatic monthly refills, so you never run out.

It's easy to review, manage, and temporarily stop or permanently cancel your automatic CBD refills through our website.

First, log in to your Cannabiva CBD Account and click the Monthly Subscriptions option to make changes to your CBD Wellness Plan. 

Use the contact form to let us know if you run into any problems updating your CBD subscription settings — we're always happy to help!

Of course!

We want you to be happy with your Cannabiva purchase.

Just let us know if you ordered something by mistake. We'll fix it and send you a replacement shipment with what you need at no extra charge.*

* International shipping charges may apply if you live outside of the USA.

We understand that sometimes things don't go as planned. 

Our 90-Day Guarantee ensures that you will be satisfied with us no matter what!

Use the contact form to let us know if you're not absolutely thrilled with your Cannabiva purchase.

We'll do our best to ensure your refund and returns experience is simple and stress-free.

We want to make sure you're satisfied with your Cannabiva purchase — that's why we offer a risk-free 90-Day Satisfaction Guarantee.

In short, if you order a Cannabiva product, we back it 100% for quality, potency, and satisfaction.

Use the contact form to let us know if you're not absolutely thrilled with your Cannabiva purchase. We'll do our best to ensure your refund and returns experience is simple and stress-free.

Sending postal mail? Our mailing address is:

Biva Nutrition, LLC
PO BOX 4470
Stateline, NV 89449

Please contact us first if you need to return an order so that we may provide you with an RMA# and return instructions.

We encourage you to contact us online. Use the contact form to enter your details.

We'll get back to you the same business day during normal hours of operation and the next business day on weekends and holidays.

Our toll-free number is (888) 200-1334.

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